Shipping Information
ABOUT THE DELIVERY TIME:
Delivery Time:
Total Delivery Time = Processing Time + Shipping Time
Processing Time:
The processing time is separate from the shipping time. We typically take 2-5 business days to prepare your products before shipping. However, some items may take 5-7 business days to process due to stock availability limitations.
During this time, we conduct strict quality control tests and carefully package your order.
Note:
We will ship to the address you entered before you pay, please make sure the shipping address is correct. If you want to change the address, please get in touch with us at service@chill-aura.com within 12 hours.
Shipping Time:
Different shipping methods and warehouse locations will correspond to different shipping times, as detailed in the table below. Please note that shipping time is measured in business days and shipping fees are measured in USD.
Free Shipping on Orders over $60
| Country | Shipping Method | Processing Time | Shipping Time | Shipping Fee |
|---|---|---|---|---|
| United States | Standard Shipping | 2-5 Business Days | 5-8 Business Days | $10.99 |
| United Kingdom | Standard Shipping | 2-5 Business Days | 5-8 Business Days | $10.99 |
| Australia | Standard Shipping | 2-5 Business Days | 5-8 Business Days | $10.99 |
Once your order has been shipped, we will provide you with a tracking number via email. You can check your tracking number on the Track Orders page approximately 1-3 business days after the order is shipped.
The information on this page may be changed or updated over time to reflect new policies. If you have any questions, please don’t hesitate to contact us!
Online Service Time - 9:00 am to 5:00 pm PST office hours
Email: service@chill-aura.com
Tel: +86 15889299364
While we strive to provide competitive prices and convenient shipping, we also encourage you to practice responsible shopping and consider your needs carefully before making a purchase.
Thank you for choosing Chill-aura!